Good Times Live Privacy Policy

Last updated: 02.10.2024

Good Times Live respects your privacy and is committed to protecting your personal information.

• When you buy tickets, your details are processed securely by Skiddle, our ticketing partner.
• If you join our mailing list, your details are stored in Mailchimp, who process them on our behalf.
• Our website is hosted by GoDaddy, and we use Google Analytics to collect anonymous visitor statistics.
• We will never sell your personal data.
• You can unsubscribe from emails at any time and have rights under UK data protection law to access, correct or delete your data.

For full details, including how we use cookies, please read our full Privacy Policy below, as well as our Cookie Policy.

Ensuring the privacy and security of your personal information is very important to us. This Privacy Policy explains:

• what personal data we collect
• how we use and share it
• how long we keep it
• your rights and choices
• how we protect your data

By using our website (goodtimeslive.co.uk), purchasing tickets, subscribing to communications, or otherwise interacting with Good Times Live, you agree to the practices described below.

Information You Provide Directly

We collect personal information when you:

• Sign up for our mailing list
• Purchase tickets
• Contact us (e.g. by email or web form)
• Register as a performer, vendor, or partner
• Use any interactive features, contests or surveys

Such information may include:

• Name
• Email address
• Postal address
• Telephone number
• Payment and billing information (as needed by the ticketing partner)
• IP address
• Any other information you choose to provide (e.g. preferences, comments)

Information Collected Automatically

When you visit our website, we may collect technical and usage information such as:

• IP address
• Browser type and version
• Operating system
• Referring / exit pages
• Pages you view and actions you take
• Date and time stamps
• Device identifiers

We use cookies and similar tracking technologies to collect this information. For full details, see our separate Cookie Policy.

Additionally, we use Google Analytics to help us understand how visitors use our site, to improve user experience, and to generate aggregated statistics. Google Analytics may collect data such as user interactions, session durations, and navigation paths.

We use your information for the following purposes:

• To process and manage ticket purchases (in conjunction with our ticketing partner)
• To communicate with you about events, tickets, updates, and customer service
• To send you newsletters, marketing emails, texts updates, and promotional offers (if you consent or where we have another lawful basis)
• To analyse and improve our website, events, and services (via Google Analytics and internal reporting)
• To respond to your inquiries, feedback, or complaints
• To enforce our terms, policies, or applicable laws
• To detect and prevent fraud or misuse

We will not use your email or personal data for purposes to which you have not consented, unless required by law.

We work with various third parties to provide our services. Below is how we interact with them and what you should know:

Ticketing (Skiddle)

We use Skiddle as our ticketing platform. When you purchase tickets:

• Your personal information (name, contact details, etc.) is shared with Skiddle to process your booking.
• Skiddle may also collect additional data necessary for payments, refunds, delivery or access control.
• Skiddle will gain your consent (where required) for any marketing or data sharing beyond ticketing functions.
• We reserve the right to send you communications directly related to events you’ve booked (e.g. notifications, changes, logistics) using data provided by Skiddle.

Mailing List (Mailchimp)

We use Mailchimp to manage our newsletters and communications:

• When you subscribe, your email (and any associated data such as name, preferences) is stored in Mailchimp.
• Mailchimp processes the data on our behalf, under our instructions, and is bound by appropriate data-processing and confidentiality obligations.
• You can unsubscribe at any time via a link in our emails or by contacting us; we will remove you promptly.

SMS Messaging (FireText)

We use FireText to send occasional SMS (text) messages to individuals who have provided their phone number and explicitly consented to receive such communications.

• FireText acts as our SMS delivery provider and processes your phone number and message content on our behalf.
• Messages are typically used for important event updates, reminders, or limited promotional communications.
• You can unsubscribe at any time by following the opt-out instructions included in each message (e.g. replying “STOP”) or by contacting us directly.
• FireText is contractually required to handle personal data securely and in compliance with UK data protection law.

Website Hosting & Management (GoDaddy)

Our website is hosted and managed using GoDaddy services:

• GoDaddy may collect logs, usage data, and technical data necessary for hosting and security.
• GoDaddy acts as a data processor for us and is contractually required to safeguard the data and use it only as instructed.

Analytics (Google Analytics)

• We use Google Analytics to collect aggregated, anonymised usage data to monitor site traffic, behaviour and trends.
• Google Analytics uses cookies and similar technologies to gather data; data sent to Google may include your anonymised IP address and usage patterns.
• You can opt out of Google Analytics cookies via browser settings or tools (for example, the Google Analytics opt-out browser add-on).

We may share your personal data in the following circumstances:

• With our service providers (e.g. Skiddle, Mailchimp, GoDaddy, analytics providers) to carry out functions on our behalf
• With third-party partners, agents, or contractors, strictly for the purposes described, and under confidentiality obligations
• Where required by law, court order or regulatory authority
• To protect our rights, property, or safety, or that of our users
• In connection with a merger, acquisition, or sale of assets (in which case we will require that the acquiring party honor this Privacy Policy)

We do not sell your personal data to third parties for their marketing purposes.

We retain your personal data only for as long as necessary for the purposes for which we collected it, or as required by law. After that, data is securely deleted or anonymised.

For example:

• Transactional data (e.g. ticketing history) may be kept for accounting, audit or legal compliance
• Mailing list data is retained until you unsubscribe or ask us to remove you
• Technical / usage logs are typically retained in aggregated or anonymised form
  

We implement reasonable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction. These include:

• Access controls and role-based permissions
• Use of encryption and secure protocols (SSL/TLS)
• Regular backups
• Vendor contracts requiring confidentiality and GDPR / UK-data compliance
• Continuous monitoring and security assessments

However, no system is completely secure; while we strive to protect your data, we cannot guarantee absolute security.

Under UK data protection law (e.g. UK GDPR / Data Protection Act), you have certain rights in relation to your personal data. These include:

• Right to access - request a copy of the personal data we hold about you
• Right to rectification - correct or update inaccurate or incomplete data
• Right to erasure (“right to be forgotten”) in certain circumstances
• Right to restrict processing in certain situations
• Right to data portability - receive a copy of your data in a structured format
• Right to object to certain processing (e.g. direct marketing)
• Right to withdraw consent (when processing is based on consent)
• Right to lodge a complaint with a supervisory authority (e.g. the UK Information Commissioner’s Office)

If you wish to exercise any of these rights, please contact us (see below). We will respond in accordance with applicable legal requirements.

You also have choices:

• You may unsubscribe from our communications at any time
• You may disable or block cookies (though this may affect site functionality)
• You may opt out of Google Analytics tracking

Our services are intended for users aged 13 and over (or higher, as required by law). We do not knowingly collect personal data from children under the legal threshold without parental consent. If we become aware that we have collected data from a minor without consent, we will take steps to delete it promptly.

We use cookies and tracking technologies to:

• Enable core site functionality
• Remember your preferences
• Analyse traffic and usage (via Google Analytics)
• Support marketing and retargeting

Please see our Cookie Policy for full details, how to manage your cookie preferences, and explanation of first-party vs third-party cookies.

Some of our service providers (e.g. Mailchimp, Google) may be located or have servers outside the UK / European Economic Area. Where data is transferred internationally, we rely on appropriate safeguards such as:

• Standard contractual clauses
• Data processing agreements
• Adequacy decisions
• Encryption

We ensure that such transfers are made in compliance with applicable data protection laws.

We may update this Privacy Policy from time to time (for example, to reflect changes to our services or legal obligations). Any changes will be posted here with an updated “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the revised policy.

We will apply the version of the Privacy Policy that was in effect at the time your data was collected, unless a change is required by law or is otherwise necessary for legal, security, or operational purposes.

Good Times Live is a trading name of Good Times Events Ltd, a UK Registered Company (15808805).

If you have any questions, concerns, or requests about your personal information or this policy, please contact:

Good Times Live
Email: hello@goodtimeslive.co.uk

Address: 43 Currells Lane, Felton, North Somerset, United Kingdom, BS40 9XF